Bambeco

100% Satisfaction
At Bambeco, we stand behind the quality of our products. If you are not satisfied with your purchase, you can return it for a refund, credit or exchange. Our shipments are carefully inspected before leaving our warehouse.

Easy Returns & Exchanges
You may return items purchased on our web site by mail or other carrier. All returns must be accompanied by a receipt or packing slip. Pending an inspection, a refund will be issued for all returns received in their original packaging in new condition within 30 days of purchase. Store credit will be issued for all returns received more than 30 days after purchase and/or without receipt, original packaging or new condition. Refunds and store credits will be issued for the value of the item(s) including taxes. Shipping and handling charges are non-refundable. Please follow the instructions enclosed in your order, insure the package, and ship it to:

Bambeco
Attention: Returns Department
747 N. Main Street, Suite D
Moorefield, West Virginia 26836
866.535.4144
Important: Shipping and handling charges are non-refundable.

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Guaranteed Best Price
At Bambeco, we offer the best prices to our customers. If you find a lower price at another store on a product you purchased at Bambeco within 30 days of your purchase, we will match the price. Please follow our simple claim instructions and we will gladly send you a check for the difference.

Send us the screen grab or copy of the ad with the lower price; email to customerservice@bambeco.com or mail to Bambeco Customer Service: 747 North Main Street Suite D Moorefield, WV 26836 with the following information:

Customer Name:
Bambeco's Order #:
Product Name:
Bambeco's Price:
Other store's product price:
Other store's URL:
Price difference (excluding tax and shipping):
Mailing address to send check:

Note: Processing time may take up to 30 days.

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Shipping/Delivery
At Bambeco, our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, considering the destination, weight and size of items. Shipping charges and delivery methods may be upgraded at checkout if consolidating items in your order will provide better shipping rates and times.
The exact shipping amount for your entire order will be calculated and displayed during checkout. Orders placed by 2 pm EST typically ship the next business day.

Please accept our apologies. At this time, we are only able to ship within the USA and its territories.

Standard Delivery - FedEx Ground (up to 5 business days)
View our new low standard delivery rates on the chart below. Shipping and handling charges are based on the value of merchandise shipped to each address.

If you reside elsewhere or would like to ship an order outside the U.S. we would be happy to assist you. You may email us at customerservice@bambeco.com or contact us by telephone at 866.535.4144.

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Privacy Policy
Bambeco and its related brands, including Bambeco, Bambeco Home, Bambeco Kids and Bambeco Pet are committed to respecting your privacy and we take great care in safeguarding the information you provide to us.

We collect information about you through our websites in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. As described in this policy, we may share your information among our brands and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer particular products or services.

Our policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website with a date of the update. You may exercise your choices about how we collect and use your information consistent with this policy at any time.

If you have any questions about our privacy policy, please contact us.

• What kind of information does Bambeco collect?
• How does Bambeco use my information?
• Does Bambeco share my information?
• How do I access or change my information?
• How do I make choices about receiving promotional communications?
• Links to Third Party sites
• How do I know my personal information is secure?
• What is "phishing"?
• How do I contact you?

What kind of information does Bambeco collect?
We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit one of our websites, place an order online or by phone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone.

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How does Bambeco use my information?
We may use your personal information in the following ways:

• To process and fulfill your order, including to send you emails to confirm your order status and shipment
• To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
• To administer and fulfill our contests and other promotions
• To help us learn more about your shopping preferences
• To help us address problems with and improve our site design, products and services
• To enhance your shopping experience
• To analyze trends and statistics
• To protect the security or integrity of our websites and our business
• To contact you if necessary

You always have the choice to not receive marketing information or calls. For instructions on opting out, please see the section below entitled, "How do I make choices about receiving promotional communications?"

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Does Bambeco share my information?
We may share your personal information in the following ways:

• When you provide personal information to one of our brands, we may share that information with our other brands.
• We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
• We may share your information when we partner with another company to offer or provide products, services, contests, or promotions to our customers.
• In the event of a sale or merger of Bambeco or any of our businesses, our customers' personal information and other information we have collected as described in this policy may be among the transferred business assets.

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How do I access or change my information?
You can review and change certain personal information related to your account (such as your name and contact information). To access your information at a Bambeco website, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.

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How do I make choices about receiving promotional communications?
Bambeco and our brands want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, from one or more of our brands, you can let us know by selecting the Opt-Out link included in each promotional email or by contacting customer service as described below in the section entitled, "How do I contact you?"

Please be sure to include your full name and the email address you used when you registered with or made a purchase from Bambeco. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we honor your request. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Bambeco.

If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our websites or when you enter a sweepstakes or contest, or by contacting customer service.

Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

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How do I know my personal information is secure?
At Bambeco, we do our best to provide you with a safe, secure and convenient shopping experience. We use many safeguards to protect the security and privacy of your personal information.

When you enter your personal information on our websites, we use Verisign Secure Sockets Layer (SSL) to protect your information as it is transmitted to us. You can always confirm you are accessing our secure server before you submit personal financial information by looking at the lower left-hand corner of your browser to see an unbroken key or a closed lock (depending upon your browser), which indicates an active SSL. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

If you are having difficulty accessing the secure server or if you're not comfortable shopping online at any of our websites, please feel free to place your order with us by telephone at the number listed below in the section entitled, "How do I contact you?" A Customer Service representative will be happy to assist you.

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What is Phishing?
"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.

Should you ever receive any emails that appear to be related to Bambeco or our brands requesting personal information from you or have a question about any emails that appear to be related to Bambeco about which you are unsure, please do not reply to the email and contact our Customer Service department to report or discuss the email at the number listed in the section below entitled, "How do I contact you?"

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How do I contact you?
For questions about our privacy policy, to make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact any of our Bambeco brands by email, telephone, or postal mail:
Bambeco
Attention: Customer Service Department
P.O. Box 661
Moorefield, West Virginia 26836
866.535.4144
customerservice@bambeco.com

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