Customer Service

Customer Service

customer service

Need Assistance?

Order by phone or contact Customer Service at 866.535.4144. You may also send an email with your questions. We'll respond within one business day.

Track Your Order

To check the status of your order, please log in and click Order History.

100% Satisfaction

At bambeco, we stand behind the quality of our products. If you are not satisfied with your purchase, you can return it for a refund, credit or exchange. Our shipments are carefully inspected before leaving our warehouse.

Easy Returns

You may return items purchased on our web site by mail or other carrier. All returns must be accompanied by a receipt or packing slip. Pending an inspection, a refund will be issued for all returns received in their original packaging in new condition within 30 days of purchase. Store credit will be issued for all returns received more than 30 days after purchase and/or without receipt, original packaging or new condition. Refunds and store credits will be issued for the value of the item(s) including taxes. Shipping and handling charges are non-refundable. Please follow the instructions enclosed in your order, insure the package, and ship it to:

bambeco
attention: Returns Department
4720 Benson Ave.
Bay Door #4
Halethorpe, MD 21227

Important: Shipping and handling charges are non-refundable.

Guaranteed Best Price

At bambeco, we offer the best prices to our customers. If you find a lower price at another store on a product you purchased at bambeco within 30 days of your purchase, we will match the price. Please follow our simple claim instructions and we will gladly send you a check for the difference.

Send us the screen grab or copy of the ad with the lower price; email to customerservice@bambeco.com or mail to bambeco Customer Service: 3430 2nd St. Suite 300 Baltimore, MD 21225 with the following information:

Customer Name:
bambeco's Order #:
Product Name:
bambeco's Price:
Other store's product price:
Other store's URL:
Price difference (excluding tax and shipping):
Mailing address to send check:

Note: Processing time may take up to 30 days.

Shipping/Delivery

At bambeco, our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, considering the destination, weight and size of items. Shipping charges and delivery methods may be upgraded at checkout if consolidating items in your order will provide better shipping rates and times.

All our packages use Carbonfree® Shipping through Carbonfund.org. Carbon free, from our door to yours. Learn more»

The exact shipping amount for your entire order will be calculated and displayed during checkout. Orders placed by 12 pm EST typically ship the next business day. Some exceptions apply (furniture or drop ship items).

Please accept our apologies. At this time, we are only able to ship within the USA and its territories.

Standard Delivery - FedEx Ground (up to 5 business days)

View our new low standard delivery rates on the chart below. Shipping and handling charges are based on the value of merchandise shipped to each address.

Total Cost of Merchandise
Per Shipping Address
  Shipping/Handling
Up to $25.00   $7.95
$25.01 - $40.00   $9.95
$40.01 - $55.00   $10.95
$55.01 - $70.00   $12.95
$70.01 - $85.00   $14.95
$85.01 - $100.00   $16.95
$100.01 and above   Free ground shipping!

Additional delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges.

FedEx 3Day (up to 3 business days)

Shipping charges are calculated at checkout based on destination, weight and size of items.

FedEx 2Day (up to 2 business days)

Shipping charges are calculated at checkout based on destination, weight and size of items.

Rush Overnight (next day)

Shipping charges are calculated at checkout based on destination, weight and size of items.

Basic freight (used for larger items; up to 10 business days)

Shipping charges are calculated at checkout based on destination, weight and size of items.

Domestic and International Shipping

Delivery to Alaska, Hawaii and U.S. Territories uses calculated rates for Standard Delivery. Allow 3 - 7 business days for Standard Delivery and 3 business days to remote areas for FedEx 2Day. Shipping for larger items is quoted upon request; please call 866.535.4144 to place your order.

If you reside elsewhere or would like to ship an order outside the U.S. we would be happy to assist you. You may email us at customerservice@bambeco.com or contact us by telephone at 866.535.4144.