Frequently Asked Questions

Here you'll find answers to some of the most common questions from customers. Have a question you don't see answered here? Check our Customer Service for more information on Bambeco policies or call our Brand Advocates at 1.866.535.4144 for more information.



TRACK YOUR ORDER

Please log in and click "Order History" to check the status of an order.



WHAT DOES CARBONFREE SHIPPING MEAN?

We’ve taken measurable steps to reduce our carbon footprint across our entire business. This includes minimal packaging made from recycled materials, working with select shipping carriers that offer greener options and eliminating our carbon impact in 100% of our shipments.

Through our partnership with FedEx and Carbonfund.org's Carbonfree® project, we support reforestation and forest preservation projects that offset the unavoidable carbon emissions resulting from delivery to your door. So far, we’ve kept over 236 metric tons of carbon out of the atmosphere.

Free Ground Shipping Excludes Bulky or White Glove Service Items.



How are Bambeco products green?

Bambeco's products meet strict guidelines for sustainability in every way. Materials used in the manufacturing of products are all sustainably obtained and organically grown, recycled, recyclable, reclaimed, repurposed, natural, and non-toxic. Our manufacturing processes use clean, renewable energy, recycle materials, and utilize water reclamation whenever possible. We are constantly working with our suppliers to further reduce our carbon footprint and find innovative ways to make new products more sustainably. Finally, all of the workers who make our products are paid a fair wage and provided with a safe, healthy working environment.



What do our icons mean?

Hand-crafted, Saves Water, Oeko-Tex Certified...It all means something. You can find descriptions for all of our most common planet and people friendly icons here Our Impact.



Does Bambeco comply with the Federal Trade Commission's Green Guides?

Of course! We will never overstate the claims about our products and whenever possible we will provide background information and 3rd party certifications that verify our sustainability claims.



Will Bambeco sell my information to other companies?

Your privacy is important to us so we want to make sure you're informed. On occasion, we may share mailing information with carefully selected companies. To opt out of having your information shared please contact our Brand Advocates at 1.866.535.4144.



Is my credit card information secure?

Bambeco uses encryption technology provided by Verisign's Secure Sockets Layer to transmit your information. To verify that your connection is safe, look for the closed lock icon in your browser window.



Does my Bambeco Gift Card expire?

No! The value of your Bambeco Gift Card never expires.



Can I exchange my Bambeco Gift Card for cash?

We cannot exchange Gift Cards for cash.



Do I have to pay sales tax?

Only orders shipped to addresses within the states of California and Maryland pay sales tax.



Can I exchange a gift?

Yes, items in their original condition can be exchanged. Please contact our Brand Advocates for more information at 1.866.535.4144.



Wholesale Inquiries?

Do you own a brick and mortar store? We're offering many of our amazing sustainable products to wholesale partners and would love to work with you! To get started, contact us at wholesale@bambeco.com