Frequently Asked Customer Questions

FAQ

Frequently Asked Questions

General FAQs

Orders, Shipping and Returns

How are bambeco products green?

Bambeco's products are green on the basis of the following factors:

  • Materials used in the manufacture of our products share one or more of the following characteristics: sustainably procured, organically grown, recycled, recyclable, natural, and non-toxic.
  • The manufacturing process of our products involves as much as possible, the use of clean energy and non-polluting processes. While we are not perfect, we and our suppliers are constantly working to reduce our carbon footprints.
  • Workers hired to make the products are paid a fair wage, and are provided a safe working environment.

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What is bambeco's Evergreen Guarantee

100% Satisfaction

At bambeco, we stand behind the quality of our products. If you are not satisfied with your purchase, you can return it for a refund, credit or exchange. Our shipments are carefully inspected before leaving our warehouse.

Easy returns & exchanges:

You may return items purchased on our web site by mail or other carrier. All returns must be accompanied by a receipt or packing slip. Pending an inspection, a refund will be issued for all returns received in their original packaging in new condition within 30 days of purchase. Store credit will be issued for all returns received more than 30 days after purchase and/or without receipt, original packaging or new condition. Refunds and store credits will be issued for the value of the item(s) including taxes. Shipping and handling charges are non-refundable. Please follow the instructions enclosed in your order, insure the package, and ship it to:

bambeco
attention: Returns Department
4720 Benson Ave
Halethorpe, MD  21227

866.535.4144

Important: Shipping and handling charges are non-refundable.

Guaranteed best price.

At bambeco, we offer the best prices to our customers. If you find a lower price at another store on a product you purchased at bambeco within 30 days of your purchase, we will match the price. Please follow our simple claim instructions and we will gladly send you a check for the difference.

Send us the screen grab or copy of the ad with the lower price; email to customerservice@bambeco.com or mail to bambeco Customer Service: 3430 2nd Street, Suite 300, Baltimore, MD 21225 with the following information:

Customer Name:
bambeco's
Order #:
Product Name:
bambeco's Price:
Other store's product price:
Other store's URL:
Price difference (excluding tax and shipping):
Mailing address to send check:

Note: Processing time may take up to 30 days.

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bambeco uses acronyms like GOTS, SKAL, Oeko-Tex. What do they mean?

The acronyms are related to certification standards from independent agencies.

  • GOTS stands for the Global Organic Textile Standard. Managed by the International Working Group on Global Organic Textile Standard, its purpose is to provide a credible and meaningful assurance to the customer, by setting out requirements for organic textiles, from the harvesting of raw materials, through environmentally responsible manufacturing, up to labeling.
  • SKAL is the inspection and certification body for organic products in the Netherlands.
  • Oeko-Tex is an international testing and certification system for textiles, focusing primarily on limiting the use of harmful chemicals in the textile industry. The certification body tests for over 100 harmful substances in the manufacture of textiles, and the list is growing continually.

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What are bambeco's customer service hours?

Our customer service representatives are available by phone from 9 am to 6 pm EST. During times of unusually high call volumes, you may leave a message and we will respond within four hours if it is within our business hour, and never past 24 hours later.

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Does bambeco comply with the Federal Trade Commission's Green Guides?

Absolutely! At bambeco we do not over-represent claims about our products.

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Will bambeco sell my information to other companies?

No, bambeco will not share your information with other companies. We may share your information internally with our other brands, or with our service providers who manage our customer information for the purpose of surveys, order fulfillment or promotions. But these companies are not authorized to use your information for any other purpose. Please visit our privacy policy page to read more about how bambeco values your privacy.

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Can I order by phone?

Yes! You may place an order by calling our toll free number 1-866-535-4144.

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What forms of payment does bambeco accept?

bambeco accepts all major credit cards, including American Express, Discover, Mastercard and Visa. In addition, we also accept Amazon Payments.

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Is the credit card information I submit secure?

Yes. bambeco.com uses encryption technology provided by Versign’s Secure Sockets Layer to transmit your information. To verify that your connection is safe, look for the closed lock icon in the lower left hand corner of your browser.

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How quickly are orders processed?

All orders placed before 2 PM EST are processed the same day and shipped the next day. Orders placed after 2 PM EST are processed the next day, and shipped the day after. For more information about shipping, please visit our Customer Service page. If you need an order expedited, please call us at 1-866-535-4144.

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Does my gift card expire?

No, your gift card does not expire.

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I received a bambeco gift card. Can I exchange it for cash?

No, you cannot. But why exchange a great gift for cash when you can visit our homepage www.bambeco.com, and buy from our exciting range of eco-friendly, stylish and fashionable products?

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Can bambeco gift wrap my order?

Yes, most items can be gift wrapped in our eco-friendly gift wrapping for a cost of $5. There are, however, a few items that cannot be gift wrapped: these include large items such as furnitures.

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Do I have to pay sales tax?

Only residents of Maryland and West Virginia pay sales tax.

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Can I create a Wish List? Or several?

Yes, if you sign up for an account, you can create multiple wish lists for different occasions and events. You can also email the list to your friends and family, or have your lists searchable by family and friends using your email address. As items on your wish list are purchased, the list will be updated automatically.

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Can I exchange a gift?

Yes, items that are in their original condition, and returned to us may be exchanged for other items. Just let us know what you would like the replacement to be and we will ship it to you.

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What kind of eco-friendly packaging materials does bambeco use?

bambeco only uses packaging that is biodegradable and we would encourage all our customers to reuse them whenever possible. Our packing peanuts degrade completely in water (try adding one to a cup of water: it makes a good experiment!), and our bubble wrap will degrade once it finds itself in a landfill exposed to the elements. At bambeco, we are constantly trying to strike a balance between protecting the environment, and ensuring that your purchases reach you in the same excellent condition in which they left our warehouse. While our packing materials may cost more, they will not be sitting in landfills for thousands of years.

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What does Carbonfree® Shipping mean?

We’ve taken steps to reduce our carbon footprint across our entire business; that includes minimal packaging made from recycled materials. We’ve even chosen shipping carriers that offer greener options, but there are some things that are simply unavoidable. We wanted to eliminate our carbon impact in 100% of our shipments direct to customers. With Carbonfree® Shipping through Carbonfund.org, we’re able to offset those unavoidable emissions, support renewable energy, and achieve our goal of shipping carbon free to our customer’s door.

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Why does the shipping box I received look like it has been used before?

At bambeco, we strive to live up to our philosophy of "Reduce, Reuse, Recycle" whenever possible. So, we try to reuse the boxes that our suppliers use to ship products to us whenever the boxes are in good condition. While these boxes will not look pristine, they help us conserve resources, so we hope you will pardon their appearance. We will, however, never reuse boxes that are in poor condition.

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What is bambeco’s return policy?

We stand behind all our products, and will accept returns in exchange for refunds or store credits. You may return items purchased on our web site by mail or other carrier. All returns must be accompanied by a receipt or packing slip. Pending an inspection, a refund will be issued for all returns received in their original packaging in new condition within 30 days of purchase. Store credit will be issued for all returns received more than 30 days after purchase and/or without receipt, original packaging or new condition. Refunds and store credits will be issued for the value of the item(s) including taxes. Shipping and handling charges are non-refundable. Please follow the instructions enclosed in your order, insure the package, and ship it to:

bambeco
attention: Returns Department
4720 Benson Ave
Halethorpe, MD  21227

866.535.4144

Important: Shipping and handling charges are non-refundable.

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How long does it take to process a refund?

Refunds are processed once we receive the item in its original condition, accompanied by the original packing slip. However, it may take your credit card issuer one or two billing cycles to reflect the credit.

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